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Please ensure you are verifying your BTC address before paying, Please email payments@anabolicworld.is Dismiss
Skip to contentHighest quality ensured
100% payment protection
Customer service and support
To ensure payment security and accuracy, all customers must verify their BTC/payment address before sending any payment.
All payment and BTC address verification enquiries must be sent directly to:
payments@anabolicworld.is
Customers must ensure that the payment address displayed on their checkout screen matches the address confirmed by our team on the back end before sending any funds.
This verification process is now standard procedure for all orders.
Customers contacting our sales team regarding existing orders are only required to provide their Order Number.
No additional information is required unless specifically requested by staff.
Any enquiry that breaches our Code of Conduct, including abusive, aggressive, or inappropriate behaviour toward staff, will be flagged and moved to the back of our enquiry queue.
We appreciate the many customers who have remained patient, cooperative, and shown a high level of maturity throughout these recent setbacks and maintenance periods.
All customers are strongly encouraged to subscribe to our newsletter, as we will continue providing important updates regarding:
• Recent security incidents
• Ongoing infrastructure improvements
• Payment system updates
• Maintenance schedules
• Stock updates
We do not operate, authorize, or affiliate with any other websites, domains, Telegram groups, Discord servers, or social media stores.
Any website or individual claiming to represent us outside our official domain is fraudulent and not associated with us in any way.
We will never request:
• Payments outside our official website
• Personal information through third-party platforms
• Order details through unofficial channels
Please remain cautious and verify all communications directly through our official support channels.
We have decided as of the 18th of June all sales support enquiries will now be handled in-house. This will ensure response times are maintained within our 48–72 hour timeframe and will continue to improve as we clear the remaining enquiries left over from our offshore support staff.